Shipping time frame is based on processing time, plus shipping time. It typically takes 2 days to process an order and 3-5 business days from the date they were shipped to arrive.

RETURNS & EXCHANGES
We accept returns & exchanges within 14 days from the day the merchandise is received. The item(s) must be in new, unused condition with the original tags and/or packaging. Any item(s) deemed "used" will be ineligible for return or exchange*. All returns or exchanges must have been purchased from www.tylucasbaby.com and be accompanied by a Return Authorization number. Email us at customerservice@tylucasbaby.com to be issued a Return Authorization number and for return shipping instructions. Please allow up to 2 business days to receive return information and then 5-7 business days for refund or exchange to be processed once the returned item(s) have been received by Ty Lucas, LLC.

After the transaction has taken place you will be notified at the billing email address listed on your account. Please note that your banking institution may require additional days to process and post the transaction to your account. If you are exchanging an item, return shipping is paid by the customer. Shipping on returned items is not refundable, unless the reason for the exchange or return is due to an error by Ty Lucas, LLC. Ty Lucas, LLC will only return/exchange items purchased through www.tylucasbaby.com and a copy of your receipt is required.

*It is Ty Lucas, LLC’s sole discretion to determine if the item(s) returned have been used or been damaged other than original manufacturing defects.

SALES TAX
All items shipped to addresses in Massachusetts will be charged Massachusetts sales tax. Recipients of orders shipped to other states are responsible for complying with state and local tax laws.

MADE IN THE USA!
At Ty Lucas, LLC, we not only care about creating beautiful, chic and functional diaper bags- we also want to create jobs for our local economy. Our bags are all hand crafted in a local factory outside of New York City. Through the building of this product line we have created jobs and income for local craftsmen. Through your purchase, we thank you for helping us in our effort to create jobs for American workers.

PRIVACY
TyLucasBaby.com is the sole owner of the information collected on this site. This information will under no circumstances be distributed.

LEGAL NOTICES
This site, any portion of this site, or the products it sells may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by Ty Lucas, LLC.

SECURITY
You can shop at www.tylucasbaby.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

www.tylucasbaby.com is registered with the Authorize.Net Verified Merchant Seal program.